FAQs

Is there a free delivery?

You can now enjoy a free delivery on purchases of HK$395 or more. 

Do you have a delivery service at MTR stations?

We are able to deliver to you at the Kwai Hing MTR station as our cold storage warehouse is at this location.

How much is the delivery fee if the order is less than HK$395?

The shipping fee will vary as per the product weight. Usually for a total order of 1000 gram of weight, the delivery fee is only HK$50.00 to most locations in Hong Kong. For every added KG then on it is HK$10.00 additional. However, please check with us on your location if you are in a remote area or at any outlying Islands.

Do you have a cash on delivery payment option?

We can arrange a cash on delivery service for orders over $2000 only.

When will my order arrive?

The order will be delivered usually within 3-4 working days. Kindly note that weekdays Saturday and Sunday are not counted as working days.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it from our inventory. However, order cancellations will surely be looked into and arranged accordingly. Please WhatsApp us immediately if you feel you may have purchased the wrong item: +852 56666625. Contact person: Mr. Mazharul Islam

Do you have a return policy?

Yes we do! Please refer to the Terms & Condition page for our return policy and for other concerns.

Where can I contact you in case of concerns with the products?

You can reach us via the below communication channels:

1. Live Chat

2. Email us at cs@prestigiousfoods.com

3. Whatsapp us at +852 5666 6625

    https://api.whatsapp.com/send?phone=85256666625

4. You may also leave us a message on our Facebook page with your phone number in order to track your purchases. 

    https://www.facebook.com/prestgiousglobal

Do I need to store the dates in the refrigerator?

YES!  It is a must. Dates are a natural fruit which does go bad just like any other fruits if not kept under its optimum temperature which is below 10 degree Celsius. 

Can we visit your location to collect our order in person?

We currently do not have a physical location but are actively working towards it.